How can we help?
Answers to the most common questions — or send us a message below.
Why does Loopjam need access to my camera, photos, contacts, or notifications?
Loopjam only asks for a permission at the moment a feature needs it — never all at once up front:
- Camera — to capture photos and videos in the app, straight into your event.
- Photo gallery — to save captured media to your device and let you upload existing photos and videos to your events.
- Notifications (optional) — so you know when guests join your event or new uploads are waiting for your approval.
- Contacts (optional) — only used if you choose to invite guests from your contact list. Loopjam never reads your contacts in the background.
Loopjam does not request your location. If you've skipped a permission, some features may not work as intended — you can update permissions anytime in your device settings.
Can guests upload without downloading the app?
Yes. Share your event's link or QR code — guests can view and upload directly from their browser, no app or account required. All they need to enter is their name.
How long do guest photos and videos stay available?
Guest uploads stay live for 12 months from when you upgrade your event. After that, the event moves to view-only — nothing is deleted, everything stays visible and downloadable, and you keep permanent access.
Free events don't accept guest uploads (they're for setting up and previewing), so the 12-month window only applies once an event has been upgraded and gone live to guests.
What happens to my media if I don't upgrade to Premium?
Nothing is deleted. On the free plan you can create up to 10 events, upload your own photos and videos with 100MB of storage per event, and preview your guest landing page — everything you add stays yours.
Upgrading an event unlocks guest access: unlimited guest uploads, your shareable link and QR code going live, guest & RSVP management, auto-approve or moderation, custom themes, and 10GB of storage — live for 12 months, then permanent view-only access.
Still stuck? Send us a message.
We'll get back to you as soon as we can.